SHIPPING POLICY
Thank you for shopping with us! We are dedicated to providing you with a seamless shopping experience. Please review our shipping policy below to understand how your orders will be processed and delivered.
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What types of motorcycle engine oils do you offer?We offer a wide range of motorcycle engine oils, including synthetic, semi-synthetic, and mineral-based oils. We also carry oils designed for different types of motorcycles, such as sports bikes, cruisers, and off-road bikes.
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How do I choose the right engine oil for my motorcycle?The right engine oil depends on your motorcycle’s make, model, and usage. Consult your motorcycle’s owner’s manual for the manufacturer’s recommendations.
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Can I buy engine oils in bulk?Yes, we offer bulk purchasing options for both individual customers and businesses. Contact us for more information on bulk pricing and availability.
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How often should I change my motorcycle’s engine oil?Oil change intervals can vary depending on the type of oil used, the motorcycle’s usage, and the manufacturer’s recommendations. Generally, it’s recommended to change the oil every 3,000 to 5,000 miles, or at least once a year.
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Are there oils that are better suited for certain climates?Yes, the viscosity of the oil can affect its performance in different temperatures. For example, a lower viscosity oil may be better for colder climates, while a higher viscosity oil may perform better in hot weather.
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What is your return policy for engine oils?We accept returns of unopened and unused products within 30 days of purchase. If you receive a damaged or incorrect item, please contact us immediately to arrange for a return or exchange.
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How long does shipping usually take?Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are delivered within 3-7 business days for domestic shipments.
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Do you offer oil change services?While we specialize in selling engine oils, we do not offer oil change services at our store. However, we can recommend trusted mechanics in your area.
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Can I contact you for technical advice?Absolutely! Our knowledgeable staff is available to answer any questions you may have about engine oils, compatibility, and general maintenance.
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Are there any ongoing promotions?Please check our website or contact us directly for information on our current promotions and special offers. We regularly update our deals to provide our customers with the best value.
RETURNS & EXCHANGE POLICY
At our store, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, you can return or exchange items within 14 days of the delivery date, provided they are unused, in their original packaging, and in the same condition as received. To initiate a return or exchange, simply contact our customer service team with your order details, and we will guide you through the process, including providing a return authorization number. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Refunds will be issued to the original payment method, excluding shipping costs unless the return is due to an error on our part. If you prefer an exchange, please indicate your preferred size, color, or model, and we will do our best to accommodate your request based on availability. In the case of damaged or defective items, contact us immediately so we can arrange for a prompt replacement or refund, and we’ll cover the return shipping costs.
For your convenience, returns can also be made directly to our Parañaque store with the original receipt. We strive to make the returns and exchanges process as smooth as possible, ensuring that you’re fully satisfied with your shopping experience. Should you have any questions or need further assistance, please don’t hesitate to reach out to us. Your satisfaction is our top priority, and we’re here to help with any concerns regarding your purchase.